Company Policy
Company Policy:
Shipping, Exchange & Returns Policy
At House of Vaishali, we aim to offer a smooth and enjoyable shopping experience. Please read our policy carefully before placing an order.
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Offers
• Enjoy 10% off on orders above ₹2000
• Free shipping across India
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Shipping
• Orders are dispatched within 2–4 working days
• Delivery typically takes 5–7 business days, depending on your location
• You will receive tracking details once your order is shipped
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Exchange Policy
• We offer exchange within 7 days of delivery
• Products must be unused, unwashed, and with original tags & packaging.
• Exchange is allowed only once per order
• One-side courier charges will be borne by the customer
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No Refund Policy
• We do not offer refunds
• Exchanges are available for size or product-related issues
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Damaged or Incorrect Product
• If you receive a damaged or incorrect item, please email us at hello@thehouseofvaishali.com within 48 hours of delivery
• Kindly share clear images of the product and packaging
• Our team will resolve the issue at the earliest
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Order Cancellation
• Orders can be cancelled only before dispatch
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Important Notes
• Slight color variations may occur due to lighting and screen settings
• Certain categories like intimate wear or sale items may not be eligible for exchange (if applicable)
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For any queries or assistance, feel free to reach out to us at
hello@thehouseofvaishali.com
We’re always happy to help.
